FREE WORLDWIDE SHIPPING ON ORDERS 90€ +

Who we are

MONOQROME is an online shop operated by Yiannis Karavelis in Athens, Greece. Our website address is: https://monoqrome.co.

What information we collect and why

When you place an order with www.monoqrome.co we collect necessary information about you (name, delivery address, phone number and e-mail address) to ensure we can fulfill your order. You will be offered the opportunity to use our guest checkout path or to create an online account on our website. If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. You will also be asked to create a password and a username.

When you contact us through any of our Contact Forms, we will collect information about you including your name and contact information.

When you subscribe to our newsletter, we will collect information such as name, surname and email for sending you monthly offers, news etc.

In short, we record your personal information for purposes, such as, to:

  • Deliver goods to you when you place an order
  • Send you information about your order
  • Process payments and prevent fraud
  • Communicate with you and answer your questions
  • Set up your account for our store
  • Respond to your requests, including refunds and complaints
  • For marketing purposes

While you visit our site, we track:

  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

Also, we use cookies in order to optimize our website and its functionality, to give you the best possible shopping experience. Some cookies are needed for the proper functioning of the website, e.g. in order to add items to the shopping cart and complete checkout. Other cookies are used for analytics purposes such as Google Analytics, in order to keep statistics pertaining to the use of the website.

Below, find out more about cookies and how you can control them.

Cookies

This site, like many others, uses small files called cookies to help us customize your experience. A cookie is a small text file that is stored by the browser on your device when you visit a website.  They allow websites to store things like user preferences. You can think of cookies as providing a ‘memory’ for the website, so that it can recognize you when you come back and respond appropriately.

If you do not want cookies to be used, you can disable them from your web browser’s Settings tab (visit your browser’s Help page for more information). You can also delete cookies in your web browser which have been stored from previously visited websites.

By using our website and/or by accepting our Privacy Policy, you are agreeing to the use of cookies. Please note that if you choose not to accept cookies, you will not be able to purchase items from our store.

WooCommerce Cookies

In order for basic functionality of the site to work our e-commerce platform makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Analytics

We use Google Analytics, which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site. We anonymize IP and transaction-ID. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Marketing

Monoqrome.co uses remarketing services to advertise on third party websites to you after you visited our website. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our website.

Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout– for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Payments

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Stripe

Their Privacy Policy can be viewed at https://stripe.com/us/privacy

PayPal

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Who we share your data with

We use third party couriers to deliver your order and will need to share your contact information with them for this purpose. We use Google Analytics for statistical purposes. For more information on how Google collects, shares, and uses your information, click here.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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